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App Content Guidelines & FAQ
The TTB App includes message boards that allow user-generated content. Swamp Family Members can post, comment, discuss, learn, debate, support, and connect with other app users.
We strive to create a sense of belonging for all app users and have an expectation of privacy and safety, so please respect the privacy and safety of others.
Below are the platform-wide rules that apply to all app users. These rules are enforced by the admins such as swampfamilyhq. If you fail to follow these rules, we reserve the right to terminate your Swamp Family Membership, without refunding your membership fees, and bar you from rejoining the TTB App.
These rules exist in conjunction with all rules and regulations as determined by the Terms of Use HERE
Rules:
Rule 1
Do not share or distribute Swamp Family Members-only app content outside of the app. This can include, but is not limited to, screenshots, screen recordings, exclusive photos, stills or recordings from livestreams, board posts, and any other elements that are for Swamp Family Members only.
Rule 2
The TTB App is a place for creating community and belonging. Everyone has a right to use the TTB App free of harassment, bullying, and threats of violence. Users who incite violence or promote bullying may be banned.
Rule 3
Respect the privacy of others. Instigating harassment, for example, by revealing someone’s personal or confidential information, is not allowed.
Rule 4
Do not impersonate an individual or an entity in a misleading or deceptive manner. This includes but is not limited to other app users, band members, and admin accounts.
Enforcement
We have a variety of ways of enforcing our rules, including, but not limited to:
- A formal request to take down posts or stop sharing members-only content
- Temporary or permanent suspension of accounts
- Removal of privileges from, or adding restrictions to, accounts
- Removal of content and/or comments
Swamp Family HQ Hub
FAQ
Q: Who do I contact if I have a question?
A: Please contact us at swampfamily@tedeschitrucksband.com for any Swamp Family related questions.
Q: What is the Swamp Family fan club? How much does it cost?
A: We created the Swamp Family as a community for our dedicated TTB fans. For an annual fee of $40, members enjoy:
● First access to presale tickets
● Exclusive Content
● Monthly Members Only Newsletter
● Access to Swamp Family Member Message Boards
● Fan Club Only Merchandise
Q: How do I RSVP for a show, and what is the benefit of doing this?
A: To RSVP to a specific show, go to the “Tour” section on the menu (the globe icon on the bottom of the screen), select the show that you are attending, and then tap the star icon next to “RSVP for updates.” RSVPing to a show allows you to get specific show updates when they occur (changes in set times, etc.).
Q: How do I verify my membership?
A: Press the menu button on the TTB app and find where it says ‘My Profile.’ If you are a verified member, you will see two check marks next to this tab.
Q: How do I access my exclusive Swamp Family Audio and Visuals?
A: Head to the center menu button in the TTB app and click ‘Swamp Family Exclusives.’ Here you can watch and listen to all of your exclusive member content whenever you want!
Q: Will my membership auto-renew?
A: Yes, memberships will auto renew one year after your original purchase date.
Q: How do I cancel my membership?
A: If you wish to cancel your membership, or make sure you are not charged on your membership renewal date, please contact us at swampfamily@tedeschitrucksband.com so that we can assist you with this.