TEDESCHI TRUCKS BAND FAQ
QUESTIONS ABOUT TICKETS (SPECIAL WHEELS OF SOUL EDITION, UPDATED JANUARY 2018)
q: How do TTB pre-sales work? Do I need to register for anything? Do I need a code?
a: To access TTB pre-sales for the Wheels Of Soul Tour, visit TedeschiTrucksBand.com/Events and click on the link that reads “PRE-SALE.” We are working with several pre-sale ticket providers for this tour, but the code for all TTB pre-sales for the Wheels Of Soul Tour is SOUL.
For a full list of Wheels Of Soul Tour dates, including start times for all pre-sales and public sales, please visit TedeschiTrucksBand.com/Wheels-Of-Soul-2018.
q: Why are the pre-sales for the Wheels Of Soul Tour different from all other TTB pre-sales?
a: In recent months, ongoing change in the ticket industry is making it difficult to continue to provide pre-sale tickets through One Live Media. For larger venues, including those on the Wheels Of Soul Tour, we can no longer sell pre-sale tickets through our third party partner. In order to continue to provide our most loyal and attentive fans with first access to the best seats in the house, we’re offering pre-sale tickets directly through Ticketmaster and AXS. This will allow us to make more seats available through the pre-sale process than in previous years.
q: Why are there so many different pre-sales for one show?
a: TTB pre-sales are often just one of several pre-sale purchase points for tickets. Other outlets can include venue/promoter pre-sales, past purchaser pre-sales, Chase/AmEx cardholder pre-sales and other pre-sales of that nature. If the code SOUL isn’t working, then it’s not a TTB pre-sale, and unfortunately we are unable to provide access codes for any other pre-sales. In these cases, we recommend checking TedeschiTrucksBand.com/Wheels-Of-Soul-2018 to find the public on-sale date for your show and trying again at the designated public on-sale start time.
q: Can we share the pre-sale code with friends?
a: Yes, please send the link and code to access TTB pre-sales to anyone interested in attending these shows. That code again is SOUL and all pre-sales can be accessed directly through TedeschiTrucksBand.com/Events while supplies last.
q: What do I do if I missed the pre-sale or I don’t like the tickets available in the pre-sale?
a: Don’t fret: only a small percentage of total tickets are available via TTB pre-sales. Try again during the public on-sale and hopefully you’ll find what you’re looking for.
q: When will my pre-sale tickets ship?
a: Tickets typically ship anywhere from 2-8 weeks before the show. If you haven’t received your tickets by the week of the show, contact customer service at your point of purchase and they will be able to assist you.
q: Why are there tickets available on Stubhub and other re-sale sites?
a: TTB has no control over tickets listed on the secondary market. However, we do audit all pre-sale buyers and reserve the right to cancel any suspicious purchases. Google and other search engines may in some cases direct you to re-sale sites without your knowledge. In addition, many tickets on these re-sale sites are listed speculatively. To avoid over-paying or being scammed by unofficial ticket providers, we strongly recommend using TedeschiTrucksBand.com/Events as your portal to access TTB tickets.
q: Can you assist with wheelchair access and other special seating at venues?
a: Please reach out to the venue first, as they will be most helpful in accommodating you, but if you have any questions or concerns about special seating or needs at a TTB show, feel free to contact us at email@example.com.
QUESTIONS ABOUT TOURING
q: Can I buy a meet & greet with the band?
a: Derek and Susan and the entire band love their fans, but unfortunately we don’t offer meet & greet opportunities for purchase. If you have a great reason that you need to meet the band, feel free to email us at firstname.lastname@example.org and we’ll consider your requests individually.
q: Who is in the band?
a: Here is a current list of TTB band members: http://tedeschitrucksband.com/bio/
q: Do you sell live recordings from your concerts?
a: Not at this time.
q: I hate when people stand up at concerts. What should I do?
a: Our golden rule on sitters vs. standers is to be respectful of one another at all times. You may politely ask someone blocking your view to sit down, but you absolutely may not be aggressive or confrontational in doing so. If you have a medical problem that requires you to be seated, feel free to ask an usher to try to find you another seat. Ushers and venue security are specifically instructed by TTB staff to never ask an attendee to sit down. Any verbal or physical harassment will not be tolerated at TTB concerts.
q: I hate when people tell me to sit down at concerts. What should I do?
a: Our golden rule on sitters vs. standers is to be respectful of one another at all times. If someone asks you to sit down, we ask that you try to find an amicable solution. Offer to switch seats with the people behind you, or perhaps move towards an aisle so you can boogie down freely. Please understand that some attendees might have medical conditions that prevent them from standing throughout a show, so always treat your fellow concert-goers with respect. Any verbal or physical harassment will not be tolerated at TTB concerts.
q: It’s too loud! It’s too quiet! I can’t hear Susan! Help!
a: As a 12-piece rock band, we are typically not the quietest ensemble around. If you have a sensitivity to loud noises, we recommend bringing ear plugs to the show. Please keep in mind, sound quality and volume can vary greatly from night to night, and even from one area of a venue to another. With that in mind, please don’t approach our sound man with comments during or after the show. He works extremely hard, often for up to 16 hours a day, to make the show sound as good as possible, both for the band on stage and the fans in the crowd, so please respect his efforts and if you have any specific complaints about the sound, feel free to email them to us at email@example.com after the show and we’ll take them into consideration.
q: When is TTB coming to play at the place I want them to play?
a: Wherever you want us to do a show, we hope to play there soon. Feel free to (respectfully) reach out to your local venue and concert promoter and ask them to bring TTB to your area.
q: Where can I buy a t-shirt?
a: Try our official store: https://tedeschitrucksband.themerchcollective.com/
q: Does TTB allow taping?
a: We do allow taping, but be sure to check with the venue in advance, as it is always at their discretion as well. Please be mindful of fellow concert-goers and make sure your gear isn’t blocking their views. We do not allow soundboard patches.
q: What is the best way to stay informed about TTB?
a: Sign up for our newsletter at the top of the page for regular emails with news and updated tour dates. If you’re a social network user, find us on Facebook, Twitter and Instagram to be the first to know about new shows and all kinds of TTB #webcontent goodness.
QUESTIONS ABOUT ALBUMS
q: Why are CDs more expensive in your store than on Amazon or iTunes?
a: While we strive to keep album prices in our store as low as possible, we simply can’t compete with the larger digital retailers on pricing. No matter where you buy the album, we love and appreciate you for supporting TTB, but please understand that higher prices in the TTB Store aren’t set out of greed but out of necessity, and we hope our nifty (and exclusive!) tee shirts and merch bundle offerings make it worth your while to shop at the TTB Store.
q: Why does vinyl often ship after release date?
a: Like many of you, we are very particular about sound quality. Vinyl requires an entirely separate mixing and mastering process, and the testing process is very time-consuming. We can’t print any vinyl until it meets our high standard of quality, and unfortunately that may mean waiting a few extra weeks.
Wow, you still have questions? Really? In that case, feel free to reach out to us at firstname.lastname@example.org or via Facebook Messenger and someone will get back to you ASAP.